OpenLogic Kenya
OpenLogic Technologies Kenya
IP_Telephony_Digital_OpenLogictech_Kenya

WHAT WE OFFER

We install and deploy a reliable software-based IP-PBX solution, built on Asterisk, that supports internal and external telephony for our clients in Kenya and across East Africa. Our solution allows for inter-branch calls at zero additional cost. We support any choice of IP telephones including Yealink, Fanvil, Cisco, among others. We fully deploy the IP-PBX solution, alongside the digital phones and integrate the IP-PBX with the telecommunication service providers (e.g., Safaricom in Kenya). For organizations with existing digital phones that require a digital PBX, we integrate the existing telephones with the IP-PBX system.

The PBX, the lifeblood of any medium or large corporation’s communications infrastructure, has changed dramatically over the years. At first, the PBX used to be strictly a standalone machine that consumed valuable space and electric power, and was prone to mechanical failure. Now, more and more, a PBX is simply software that runs on a server.

We install a software-based IP-PBX that is highly customizable to your organization’s needs and that will ensure near 100% uptime to your telephone service. It is very affordable in that it requires less hardware infrastructure compared to traditional PBX systems, it requires no license subscription fees and eliminates 95% of the organization's annual telephone maintenance costs.

KEY FEATURES

Call 
Handling

The IP-PBX manages incoming and outgoing calls, ensuring communication across the organization and with customers.

Call
 Forwarding

Enables the redirection of calls from one destination to another. 

Call 
Recording

Allows you to record and replay calls to in support of your business goals (sales, marketing and customer relations).

Call 
Queues

Queues can be created for different departments and calls can be routed to specific departments according to the department the customer wants to communicate with. Inbound callers will be placed in a call queue if agents are unable to answer all of their incoming calls right away rather than having their calls dropped or put on hold.

INTERACTIVE
VOICE RESPONSE

Provides an automated receptionist function (also known as a digital receptionist or auto attendant), answering calls and directing them to the correct extension. 

Ring
 Groups

This allows multiple extensions to ring simultaneously when an incoming call is routed to that group. It’s a useful feature for teams or departments where multiple people need to be contacted quickly for a specific call. 

Scalability and 
Remote Work

As your business grows, you will easily be able to add more telephone extensions and users in a timely and cost-efficient manner. In addition, you can use softphones and IP-enabled phones during remote work, or work from home.

VOICEMAIL AND
EMAIL

Allows users to leave and retrieve voice messages. Voicemails may automatically be forwarded via email to the phone user as email attachments.

Conference 
Calling

Enables multiple participants to join a single call. 

Video
Conferencing

Facilitates video calls and screen sharing for more engaging meetings. 

Reporting and
 Analytics

The platform provides detailed reporting on call activity.

Call
 Encryption

This feature ensures safe conversations of your customers and team members.

Intrusion
Prevention/Security

The IP-PBX has intrusion detection, intrusion prevention and firewalling features that safeguard the system from malicious actors who are intent on compromising the system. Without this feature, the organization could realize monetary losses.

MANAGEMENT 
INTERFACE

The system has a friendly web-based user interface that system administrators can use to manage and configure the IP-PBX (e.g., add/delete extensions or trunks, view reports, etc).

COST
EFFICIENCY

The IP-PBX system requires less hardware infrastructure compared to traditional PBX systems. It requires no license subscription fees and eliminates 95% of the organization's annual telephone maintenance costs.

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