OpenLogic Kenya
OpenLogic Technologies Kenya
request_tracker_system_RT_openlogictech_Kenya

WHAT WE OFFER

We install and customize a request tracker software for ICT departments and project teams to track customer requests and internal project tasks of all sorts. The platform auto-creates tickets for customer requests made via email. Auto-responses and alerts are performed via customizable templates. We deploy the incident management/helpdesk system for our clients in Kenya and across East Africa.

KEY FEATURES

Ticket Creation
and Management

Users can create, view, and manage tickets to track issues or tasks.

Ticket
Customization

Tickets can be customized with custom fields, workflows, and notifications.

Ticket
Assignment

Tickets can be assigned to specific users or groups.

KNOWLEDGE
BASE

A readily available knowledge base can help resolve tickets faster by providing historical data and information.

Asset
Management

It can be used for managing assets associated with project issues.

Time
Tracking

The platform includes time tracking features for managing project timelines.

Alerts and
Notifications

The system provides for alerts and notifications for specific events or updates during the ticket lifecycle (from creation to resolution of the incident).

Reporting
capabilities

The system includes reporting capabilities to track and analyze ticket data.

system
Customizations

We customize the interface and workflows to fit your specific needs.

Contact Us